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© The Wellness Exchange 2020

Design & development by AME

Location: aldgate tower 2 leman street london e1 8fa

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We have written our T&C's with a view to provide a safe, fair & honest product. 

Terms & Conditions

This policy was last updated on the 03rd of December, 2019.

Please read these Terms and Conditions carefully & check back on a regular basis as they are subject to change.

“You” and “your” means you as the booker of our service

“Client” and “Clients” means any user of our service including the booker

“Class” means a yoga class (or any other style of class) provided on or behalf of The Wellness Exchange.

“Class Package” “Class Pack” means you are entitled to schedule a number of classes before the end of the expiry date of the pass.

“Client” is any person that is taking a class with us or with one of our affiliates.

“Terms and Conditions” as defined here.

 

1) Pricing

  1. Information displayed on the website related to pricing and service availability is subject to change by The Wellness Exchange without notice.

 

2) Account Creation

  1. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

 

3) Payment 

  1. You agree to pay on time & in full for any booking you make.

 

4) Class Cancellations

  1. We require one full weeks’ notice to cancel & rearrange a class. 

  2. Failure to provide a weeks’ notice will result in a class being redeemed from your class package or gift card.

  3. If a booked class in unattended this will still count as a used class & be redeemed from your class package or gift card.  

 

5) Charity Donation

  1. Your class donations will be activated after the 14 day refund period.

 

6) Refunds

  1. You have 14 days to request a refund & we will refund any unused classes or mat hire.

  2. All refunds will be subject to a 25% admin fee on the original full price.

  3. After 14 days there are no refunds, exchanges or substitutions.

 

7) Suspensions

  1. You can suspend your class package for a maximum of 3 months with one weeks’ notice.

  2. You are entitled to one suspension per class package.  

  3. Single sessions & gift cards are not entitled to suspensions. 

  4. Any suspension over 3 months & we will redeem one class per week from your class package not dependant on delivery of that class.

  5. Suspensions cannot happen in retrospect.

 

8) Gift cards

  1. Please treat your gift card like cash.  We cannot replace lost, stolen or damaged cards.

  2. Your gift card will expire 12 months from purchase. No refunds will be offered for unused cards.

  3. Gift cards cannot be exchanged for cash.

  4. We reserve the right to refuse a gift card at any time.

 

8) Fitness & Health

  1. Clients should consult a doctor before taking part in any strenuous physical activities if they have any concerns over their physical condition.

  2. Clients are responsible for their own health & wellness during classes with us or our affiliates.

  3. We can refuse the right to access classes with us or our affiliates when we consider the health of the individual concerned may be endangered. 

  4. We can refuse the right to access classes with us or our affiliates when we consider a client may disrupt the group environment in a detrimental or unsafe way.

  5. Clients are always required to follow safety instructions.

9) Marketing Pack 

  1. You are entitled to one Marketing Pack for every 3 months that you book, regardless of how many sessions you have per week.

  2. A marketing pack includes a dedicated email campaign featuring up to 8 emails, a seat drop & personalised posters that are both designed & delivered.

  3. You need to provide your marketing collateral within a month of booking or your Marketing Park will become invalid.

  4. You need to give permission to The Wellness Exchange to email staff members if you would like us to deliver the emails on your behalf.  Please see our Privacy Policy here for information on how we look after your data.

10) Class Locations

  1. Classes can be held at any appropriate workplace with zone 1 - 6 in London

  2. For each package of 3 months+ classes may be taken on up to two different work sites

  3. Mat hire must be purchased for each additional work site

  4. Marketing Pack allocation must be split between work sites as you see fit

10) Referral classes

  1. Free private sessions, as advertised on our flyers, are only valid when your referral purchases a block of sessions & completes their 14 day cancellation period

  2. Free private sessions, as advertised on our flyers, are only valid in London Zone 1-6

  3. Free private sessions, as advertised on our flyers, are only valid for 2 months

 

11) Limitation of Liability

  1. We cannot be held responsible if your teacher is not available & your class has to be cancelled for whatever reason.

  2. We cannot be held responsible if we have to swap your teacher at the last minute.

  3. Clients must make sure that they are capable of undergoing an exercise routine.

  4. Clients accept the risk of injury from performing exercise during classes with us or our affiliates.

  5. We cannot accept liability for loss or damage to property during the duration of our classes.

 

12) Liability waiver

By booking a class with The Wellness Exchange you agree that:

  1. Clients must participate on a voluntary basis.

  2. Clients recognise that our classes are physical activities that can result in injury.

  3. Clients agree that they are physically fit enough to take part & assume full responsibility for any accident or injury by taking part in the activity.  

  4. Clients are offered physical assists by the teacher & will take accountability for alerting if they would like to abstain.

  5. You agree that The Wellness Exchange can make alterations to your teacher & your class time without notice or recourse.

  6. You understand that photos and videos may be taken of the class and used by The Wellness Exchange if the participants consent.

  7. You agree that we can use your logo for marketing purposes.