We are stewards of your data & take this very seriously.  We know that for some people data privacy is a matter of personal safety & treat it as such.

Privacy Policy

This policy was last updated on the 03rd of December, 2019.

The Wellness Exchange makes every effort to comply with the General Data Protection Regulation and the Data Protection Act 2018.  Looking after the data that you trust us to be a steward of is very important to us.  We know that sometimes this is a matter of personal safety to individuals & we treat it with the necessary respect.

Our privacy policy is here to help you understand:

  • How and why The Wellness Exchange collect information from you

  • Who The Wellness Exchange share your information with

  • Importantly, what your rights are

 

We may make changes to this policy as needed so please come back to this page on a regular basis.

If you would like to contact us about this policy or your personal data please click here to get in touch.

Terms & Meanings:

  • Our channels: our website, LinkedIn, Spotify, Instagram, email correspondence or hard copy forms

  • Personal Data: any & all data that relates to an identifiable person

  • We, Our, Us: relates to The Wellness Exchange

 

When Do We Collect Your Personal Data?

  • When you make an enquiry on any of our channels

  • When you purchase a product via any of our channels

  • When you participate in a class

  • When you purchase or redeem a gift card (coming soon) on any of our channels

  • When you engage with us on social media

  • When you make a donation via any of our channels

  • When you send us your CV or complete an application form

  • When you enter prize draws or competitions

  • When you complete any feedback forms or surveys

  • When you’ve given a third party permission to share with us the information they hold about you

 

Why Do We Collect This Data?

GDPR regulations state that we are only allowed to use & collect your data if there is a proper reason for doing so. GDPR law states, and we agree, it must be one or more of these reasons:

  • Contract – your data is used in the creation of an agreement, like booking a block of sessions.

  • Consent – where you agree to us using your information in a pre-agreed way.

  • Legitimate Interests – sharing products, services, offers & changes that may be of interest to you

  • Legal Obligation – where there is legal requirement to share your data e.g. if law enforcement request it.

 

Third-party Services & How We Share Your Data

We are extremely careful if we use any third-party supplier & currently do not share your data with anyone.  We will always contact you if this changes.

We always employ reasonable technical, administrative and physical safeguards to protect the confidentiality and security of your personal information.

The Wellness Exchange does not have access or visibility of any financial account information that you provide via our website or PayPal when you book.

Your Rights

You have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

  • Right to access – You can request your information at any time.

  • Right to portability – You have a right to know what data we share with third parties.

  • Right to rectification – You have the right to have your data corrected if anything is improper.

  • Right to erasure – You have the right to delete all your data from our system., unless:

  • There are any ongoing issues

  • There is any debt

  • You are barred from our services & we need to keep a record

  • If you have any purchase that are currently in action

  • Any legal reason

Use of Cookies

Cookies recorded data on our channels to make your engagement with us easier & more tailored. Your browser can alert you before you download cookies & you can decline.

Any personal data we collect from our website will be used in accordance with EU GDPR and all other applicable laws.

Photography

Photos and videos may be taken and used by The Wellness Exchange in our promotional material online and offline only if everybody in the materials consent verbally. This is incredibly important to us as we recognise it can be a matter of personal safety for some people.

Changes to Privacy Policy

This privacy policy will be updated as is needed so please check regularly.

Questions

If you have any questions, please get in touch & we will do our best to help.

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Location: aldgate tower 2 leman street london e1 8fa

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